Terms of Service
These terms cover your use of BankStatementMate at bankstatementmate.com, operated by Tony stack, based in Hong Kong. Contact support@bankstatementmate.com with service or order questions.
Using the converter
BankStatementMate converts supported bank-statement tables from PDF, PNG or JPG into Excel or CSV in your browser. Use the service only with files you own or are authorized to process. Keep your original documents and review the output before using or sharing it.
The current limits are 10 MB per file and five pages per PDF. The converter is designed for clear English tables with Date, Description, Debit, Credit and Balance columns. It does not support every bank or layout. OCR and extraction can miss or misread information; a successful download is not a guarantee of accuracy. Check each transaction, date, sign and balance against the source. The service and its guides do not provide financial, accounting, tax or legal advice.
Your account and free conversion
Create and verify an account to use one free successful conversion, with no payment card required. Failed conversions do not consume this trial. Keep your sign-in details secure and contact support if you suspect unauthorized access. Do not attempt to bypass account limits, obtain extra trials through abuse, disrupt the service or access another person's information.
Paid pages and subscriptions
The pricing section shows the current offers in USD. Check the selected plan and total on Stripe's checkout before paying. The service currently offers a one-time 19-page pack for $17.90, a $35.90 monthly subscription with 200 pages per month, and a $109.90 annual subscription with 400 pages per month. Annual billing does not provide an unlimited allowance.
Unused page-pack credits expire 365 days after purchase. Subscription allowances are issued for their monthly periods and do not roll over. Each image counts as one page; PDFs count the selected pages. Successful conversions consume the applicable allowance; failed conversions release reserved pages. Downloading the same current result again does not consume additional pages. Paid plans use the same supported formats and per-file limits as the trial.
Renewal, cancellation and order support
Monthly subscriptions renew monthly and annual subscriptions renew annually until canceled. Use Manage billing in your account to manage your subscription or cancel renewal before the next billing date. Review the cancellation effective date shown there. Contact support if you cannot access billing management.
For a payment error, refund request or unusable purchase, email support@bankstatementmate.com with your account email and order reference. Do not send your full card number or sensitive statement files. Requests are reviewed individually; cancellation of renewal does not itself refund a previous payment. Any rights you have under applicable consumer law remain unaffected. Refunded purchases may have their unused page allowances revoked.
Availability and responsibility
Browser capabilities, document quality and service outages can affect conversion and downloads. We do not promise uninterrupted availability, compatibility with every bank or acceptance of an export by third-party accounting software. Test your statement with the free conversion before buying pages. You are responsible for deciding whether reviewed output is suitable for your task.
We may restrict access when necessary to address misuse, security threats or unlawful activity. If a legitimate paid conversion or account feature fails, contact support so we can investigate. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded.
Privacy and changes
Our Privacy Policy explains local statement processing and the separate handling of account, payment and usage data. These terms may be updated as the service changes; the date above identifies this version. Contact Tony stack at support@bankstatementmate.com if you need help understanding the service before using it.